If you are not completely satisfied with your purchase, you can return your order within 14 days, free of charge. Simply call our Customer Care line on +44 207 609 9773 and we will be more than happy to arrange a collection. If you are exchanging an item please make sure you state which item you would like instead. This can be done in the 'Desired product' field on the return packing slip. Please ensure that all items being returned are unused and in their original packaging, with all original labels intact. All returns must be sent back with their corresponding invoice. Once we have received the item(s), we will issue a refund to the credit or debit card used to place the original order. Please allow up to five working days for the refund to appear in your credit or debit account. You have 14 days to return an item. Complete the returns form giving your reasons for return and ensure that the item is unused and in a saleable condition, including original packaging and labels. Once the item has been returned to us we will issue the refund via your original method of payment. Credit and debit card payments may take up to 5 days to process.