Refunds and Returns

Refund Policy

If you are not completely satisfied with your purchase, you can return your order within 28 days for a full refund, free of charge. 

In-line with our returns policy, your item(s) needs to be:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resalable condition
  • You’ll also need to return any free items that came with the product.


  • Print off the Parcelforce label provided and attach it securely to the original packaging.  
  • Drop your item(s) off at the nearest Post Office and remember to obtain a receipt as proof of drop off.
  • Once we have received the item(s), we will issue a refund to the credit or debit card used to place the original order. Please allow up to five working days for the refund to appear in your credit or debit account.

If you have any issues arranging a return, simply get in touch using the contact details below and we will be happy to assist.

  • +44(0)207 499 9334  


Kind regards

Global Luggage Team