FAQ

Help Center

We accept the following credit cards: MasterCard, Visa, American Express, JCB and Diners Club. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use either of these two methods, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

You will receive an email from Global Luggage confirming your purchase. On the rare occasion that your order item(s) are no longer available you will receive an email from our Customer Care team and you will only be charged for the items that you will receive.

Global Luggage treats your personal online security is with the utmost importance. We use the latest SSL encryption technology to safely store and transmit credit card information. All orders are processed through Sage Pay Europe Limited, a safe online payment service, accredited by all the major banks. For your added security, we also confirm that the billing address you provide matches the address your credit card company has on record for you.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://globalluggage.co.uk/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customercare@globalluggage.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customercare@globalluggage.co.uk, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Once an order has been placed it is not possible to add further items to it or to combine it with another order for a single delivery. If you would like to have items on separate orders delivered together you will have to cancel your existing order(s) and place a new order that contains all of the products you wish to purchase. However, all orders placed before 3pm Mon-Fri will be dispatched for the next (working) day delivery service, therefore multiple orders placed before this deadline will be received on the same day, although not in the same order.

No, unfortunately once your order has been dispatched you cannot amend the delivery details.

We ship to United Kingdom, Northern Ireland and Europe.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table Dispatch and Delivery to check the postage fees for different destination countries. If your order value is more than £100, we provide free shipping within the UK.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We do not take payments over the phone, however, you can call our Customer Careline if you have any queries relating to a purchase or product.

Yes, you will need to sign for your parcel upon delivery. Parcels that can fit through your letterbox will not need to be signed for provided they are not high-value items. For more information, see our Delivery & Returns page.

Global Luggage does not currently offer this service but this is something we have planned for the future.

All items are dispatched Mon-Fri before 1pm, so if you made a purchase after 3pm on Friday it will not be dispatched until Monday, the next business day.

Every item shipped out by Global Luggage is insured against theft and accidental damage while in transit from Global Luggage to the shipping address. However once your item(s) have been delivered and signed for, they are no longer covered by insurance.

Global Luggage keeps all our customers' personal information private and confidential. We will never sell, rent or give your information to third party companies. We require your name, email address and mailing address in order to register you and we require your billing address, shipping address, telephone number, credit card number, expiration date and CV2 digits in order to process your purchases.

You can absolutely return your item to us, within 28 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. 

In-line with our returns policy, your item(s) needs to be:

  • Unopened
  • Unused
  • In its original packaging (with the tags)
  • In a resalable condition
  • You’ll also need to return any free items that came with the product.

 Returns

  • Print off the Parcelforce label provided and attach it securely to the original packaging.  
  • Drop your item(s) off at the nearest Post Office and remember to obtain a receipt as proof of drop off.
  • Once we have received the item(s), we will issue a refund to the credit or debit card used to place the original order. Please allow up to five working days for the refund to appear in your credit or debit account.

If you have any issues arranging a return, simply get in touch using the contact details below and we will be happy to assist.

 


Please contact our customer service team via customercare@globalluggage.co.uk Providing the return is within the 28-day cancellation period and meets our return criteria, we will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to In its original packaging when returning an item in a resealable condition.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

If you know the name of the product you would like please type this into the Search field in the top right side of the website and submit your search. If we sell the product it will show up in the search results.

All our products are covered by their respective manufacturer's warranty. Please check the details of the item's warranty to see what the specific details are for that product.


We will only repair the damaged items if they have been purchased through Global Luggage. For products purchased elsewhere please contact the retailer from whom the purchase was made.

Global Luggage is an authorised online retailer for all of the brands we feature. We guarantee that all the products we sell are 100% genuine.

You can shop by category (LUGGAGE, BUSINESS, CASUAL, ACCESSORIES or WALLETS & PURSES), browse by brand or if you know exactly what you are looking for, enter the product name in the search bar.

Once you have found your desired item, select a colour and a quantity and click the 'ADD TO BAG' button. You can review your shopping bag at any time by clicking the 'SHOPPING BAG' link at the top right side of page. To remove items from your bag, click the 'REMOVE FROM BASKET' link. Once you are satisfied with your purchase click on the 'PROCEED TO CHECKOUT' button to complete your order.

Any orders not collected within 7 working days of the collection date will be cancelled and you will be given a full refund. It can take up to 3-5 working days for your refund to show in your bank account.

Not all suitcases have locks or padlocks but most will have an integrated lock on the top or side of the suitcase and some may include a spare padlock inside. If you believe your item should have been delivered with a lock please contact our Customer Care team.

Please check the email you received the coupon in to ensure that the coupon has not expired and that the code has been correctly entered. If neither of these is an issue and the coupon still does not work please call our Customer Care team on +44 207 499 9334 or email customercare@globalluggage.co.uk for further assistance

IATA is the International Air Transport Association. Luggage that has IATA-sizing meets the organisation's sizing regulations for cabin or onboard luggage.

TSA (Transport Security Administration) locks are approved by the TSA and therefore make travel to and around the USA easier as these locks will not have to be broken to access the suitcase's contents during random luggage searches. Many of our luggage brands include suitcases fitted with TSA-recognised combination locking systems for your added security and convenience.

Your promotion code can be applied at the 'Shopping Bag' stage just before checkout. This is located in the 'order summary' box.

If you have forgotten your password, click here to be redirected to the 'Forgot Your Password' page. Alternatively, follow the 'Forgotten Your Password?' instructions on the SIGN IN page.