Help Center

Help Center

We accept the following credit cards: MasterCard, Visa, American Express, JCB and Diners Club. We only take payment once your order has been shipped. We also accept payment by PayPal. If you decide to use either of these two methods, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

You will receive an email from Global Luggage confirming your purchase. On the rare occasion that your order item(s) are no longer available you will receive an email from our Customer Care team and you will only be charged for the items that you will receive.

Global Luggage treats your personal online security is with the utmost importance. We use the latest SSL encryption technology to safely store and transmit credit card information. All orders are processed through Sage Pay Europe Limited, a safe online payment service, accredited by all the major banks. For your added security, we also confirm that the billing address you provide matches the address your credit card company has on record for you.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit and follow the instructions on-screen.